We make each piece to order in our studio. Please allow 5-10 days for us to make & ship your purchase. We will provide a tacking number once the package is shipped out and follow the tracking number to ensure the package arrives to you on time.
-Shipping within Israel: up to 7 business days.
The package can be delayed in the event of holidays or bad weather, If you have not received the package after 30 days please contact us and we will figure it out.
We are not responsible for delays due to customs.
RETURN & EXCHANGE POLICY
If for some reason you are not happy with the purchase, please let us know so we can do our best to make you feel better!
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, please send it back within 14 business days of receiving it, and A refund will be issued back to your original payment method within 5 business days of receiving your return ( not including shipping costs) .
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return shipping fees are the responsibility of the customer, as well as original shipping costs that will be withdrawal from the refund.
We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For any question or misunderstanding feel free to CONTACT us.